Shipping & returns

Shipping

We only sell and ship within Sweden. Shipping costs 79 kr, whatever the size of your order.

Your parcel normally arrives within 3 working days. Every parcel is sent with tracking. If you give your mobile number when you order, the carrier tells you directly where your parcel is.

14-day right of withdrawal

You can cancel your purchase within 14 days. The period starts on the day you received the item. You may open the packaging and check the item and how it works, but not start using it fully. If the item, its accessories or the original packaging were damaged when you opened it, we deduct the loss in value from the amount we pay back.

How to return an item

  1. Email info@expertfoto.se and tell us that you want to cancel the purchase. Give the product name and your order number. Feel free to tell us why as well, it helps us improve.
  2. Pack the item well, in its original packaging and with all the accessories it came with, for example cables, manual and batteries.
  3. Mark the parcel with your order number and send it with a tracked parcel service, for example a PostNord registered letter or DHL. You are responsible for the parcel until it reaches us.
  4. The address for returns is: Expertfoto, Tjärögatan 7, 257 33 Rydebäck, Sweden.

You pay the return shipping yourself.

Refunds

Once we have received the item, we pay back the amount within 7 working days. It is often quicker than that.

If a parcel is not collected, we deduct 295 kr for shipping, packaging and handling from the amount we pay back.

Faulty items

All products have at least a 1-year warranty, and some have a longer warranty from the manufacturer. As a consumer you also have the right to complain about a manufacturing fault for up to 3 years under the Swedish Consumer Sales Act (konsumentköplagen), if you can show that the fault was there from the start. Contact us first and we will tell you which authorised service centre the item should go to. If it needs to be sent, we give you a prepaid shipping label. Keep your receipt or invoice, you need it for warranty and complaint claims.

All terms are in our terms and conditions. If you have any questions, you are welcome to contact us.