Terms and conditions
Delivery
You will receive your parcel within 3 working days, delivered to your nearest pickup point. All parcels are sent with tracking, and by entering your mobile number when you order, you will get information directly from the carrier about where your parcel is and when you can collect it.
Sales outside Sweden
At present we only sell within Sweden. Shipping costs 79 kr. We apply Swedish VAT, i.e. 25% on all goods except books, which have a VAT rate of 6%.
Payment
You can pay by card, Klarna or Swish. On devices that support it, you can also pay with Apple Pay.
Warranty and complaints
You have at least a 1-year warranty on all products you buy from Expertfoto, whether you are a private individual or buying as a business. Some products have a longer warranty, provided by the manufacturer. As a private individual you are also covered by Konsumentköplagen (the Swedish Consumer Sales Act), which means that you have the right to make a complaint for up to 3 years if you can show a manufacturing defect.
To make a warranty claim or a complaint, you must first contact Expertfoto. We will get back to you with information about which authorised workshop you should turn to in order to have your item examined and repaired. If it has to be sent, you will receive a prepaid shipping label from us. It is very important that the item is packed well. After service or repair, the item is returned to your home.
Please note: You must be able to show a receipt, invoice or similar proof of purchase when making a warranty claim or a complaint. The authorised workshop decides whether a warranty repair applies or not. Should the workshop judge that the fault is due to external damage and is not covered by the warranty, you as the customer pay the repair cost. You will receive a quote for the repair that you can consider, and if you choose not to have the item repaired, you pay the examination cost and the return shipping yourself.
Right of withdrawal in the shop
When you buy an item on Expertfoto.se, under Distansavtalslagen (the Swedish Distance Contracts Act) you have a right of withdrawal that allows you to cancel the purchase within 14 days. The withdrawal period starts on the day you received your item. You have the right to open and check the item, its functions and properties – but not to start using it fully. For example, you may not take a lens or a pair of binoculars with you on an outing. If the main item, the included accessories or the original packaging have been damaged during opening and the function check, we will deduct an amount corresponding to the reduction in value when we refund your order.
To use your right of withdrawal, you must always contact Expertfoto first. Send an e-mail to info@expertfoto.se and tell us that you want to cancel your purchase and why. Remember to state the product name of the item and your order number.
When you use your right of withdrawal, you pay the return cost yourself. For the return, the item must be packed well, together with the original packaging and packing material and all accessories that came in the package, such as cables, instruction manual, batteries et cetera. Always use a parcel service with tracking (e.g. a registered letter with Posten, or DHL), as you are responsible if the item is lost. Once we have received the item, we will refund the amount within 14 days, but it is usually considerably faster than that.
Send returns to:
Expertfoto
Tjärögatan 7
257 33 Rydebäck
Mark the parcel with your order number.
Uncollected parcels
For uncollected parcels, Expertfoto reserves the right to make a deduction of SEK 295 to cover the costs of shipping, packaging and handling. The deduction is made from the refunded amount.
Customer data and privacy
Personal data that you have given us, for example when you enter your address and phone number at checkout or register an account, is needed for us to maintain a working customer relationship. However, it may also be used for marketing purposes. When you shop with us, you also agree that this data is stored in our customer register.
We care about our customers’ privacy and comply with the GDPR (General Data Protection Regulation), the EU regulation that came into force in Sweden on 25 May 2018.
If you want to change any of your details or be removed from our customer register, the easiest way is to e-mail info@expertfoto.se
About Expertfoto
Expertfoto is run by the company Nilsson Content & PR, organisation no. 730728-3932, which is responsible for all content on the website, the customer register and customer contact. You can reach us at info@expertfoto.se or by phone on 073-9838931.
We also run the website Objektivtest.se, where you can find tests, news and articles about lenses, cameras and other photography-related topics. You are welcome to join the Facebook group for Objektivtest.se. There you can discuss lenses and photographic technique in general and get help from us and other members. You will find it at https://www.facebook.com/groups/objektivtest.se/